How we work
Every account follows the same four steps, so you always know what happens next.
Receive and review the portfolio
We check your account data and sort cases by age and amount.
Contact and verify the borrower
We reach the borrower politely and explain the outstanding due.
Agree a repayment plan
We set a realistic schedule the borrower can keep, within your approved terms.
Collect and report
Payments are tracked and reported to you for every account.
Common questions
How soon can you start after we share the portfolio?
Usually within two to three working days, once account data is checked and agents are briefed.
What data do you need from us?
Borrower name, contact numbers, address, outstanding amount, due date and any earlier follow-up notes.
How do you charge for your services?
Charges are agreed in advance, usually as a percentage of the amount recovered. We confirm the terms with you in writing.
How often will we get reports?
Daily status updates and a full monthly recovery summary, in the format your team prefers.
How do you treat borrowers?
Politely and lawfully. Agents follow a code of conduct and calls are made at reasonable hours.