Control you can explain.
Recovery activity should protect lender outcomes and borrower dignity at the same time. These are the operating standards we bring to assigned work.
Authorised instructions
Teams work only on assigned portfolios, approved contact channels and agreed escalation rules.
Respectful communication
Agents identify themselves, communicate clearly and never use threats, abuse, shame or harassment.
Reasonable timing
Calls and visits are planned at reasonable hours and recorded as part of the case history.
Privacy first
Borrower dues are discussed only with the borrower or an authorised representative.
Accurate information
Amounts, dates, repayment terms and next steps are communicated honestly and without misleading legal claims.
Complaint handling
Concerns are recorded, reviewed and routed to the right person for a timely response.
Use the right channel for the right information
General enquiries should contain only the information needed to respond. Please do not send Aadhaar numbers, PAN details, bank account numbers, card numbers, OTPs, PINs, passwords or CVVs through the website or WhatsApp.
For lender partners
Share portfolio data only through an agreed secure channel and follow the data fields in your service arrangement.
For borrowers
Verify an authorised representative through official contact details before sharing any payment-related information.
Need to raise a concern?
Email dreams.user2@dreamsdebt.com or call +91 99280 25959. Please describe the issue without including sensitive financial credentials.